How we protect your privacy:
On smart-obc.com and when you use our services to help you run your business, including a platform to host your own Odoo database. As part of running those services we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users. This policy explains what information is collected, why it is collected, and how we use it
Information we collect
Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.
Account & Contact Data
When you register on our website to use or download one of our products, or to subscribe to one of our services (Odoo Online, Free Trial, Odoo Apps, Odoo.sh, etc.), or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), your business sector and interest in Odoo, as well as a personal password.
Job Application Data
When you apply for a job on our website orvia an employment agency, we usually collect your contact information (name, email, phone) and any information you choose to share with us in your introduction letter and Curriculum Vitae. If we decide to send you a job proposition, we will also ask you to provide extra personal details as required to fulfill our legal obligations and personnel management requirements.
We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual life.
Browser Data
When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.
Your browser may also be used to store and retrieved your current session data, with the help of a session cookie (see also the Cookie section for more details).
Customer Databases
When you subscribe to an Odoo Cloud service and create an Odoo database, any information or content you submit or upload into your database is your own, and you control it Fully. Similarly, when you upload an on-premises database to the Odoo Upgrade website, you own the data in it. This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data.
Github.com Account Data
When you subscribe to the Odoo.SH platform and create your project, the platform requires authorization to access your Github.com account, which includes an OAuth token granting access to your account, and later, the contents of your project repository.
In-App Purchase IAP Transaction Data:
When you use Odoo on the Odoo Cloud or on your own self-hosted deployments, some optional "In-App Purchase" services may be active by default. This typically includes auto-completion features to help you quickly input client and supplier info, as well as integration with third-party service providers for sending and receiving SMS, paper letters, etc.
When you use these services, with our without payment, somenecessary transaction data is transmitted to Odoo Cloud services and have to be communicated to third-party services for the purpose of executing the service. You can find the detailed privacy policy for each service on the IAP Privacy Policy page.
How we use this information:
Account & Contact Data
We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time).
We also use this data in aggregated/anonymized form in order to analyze service trends.
Job Application Data
We will only process this information for our recruitment process, in order to evaluate and follow-up with your application, and in the course of preparing your contract, .f we decide to send you a job proposition. You may contact us at any time to request the deletion of your information.
Browser Data
This automatically recorded data is anonymouslyanalyzed in order to maintain and improve our services. Google reCAPTCHA may also be used for security purposes, in order to prevent abuse of our services. In that case we only process the anonymous score that reCAPTCHA determines based on your browser and device.
We will only correlate this data with your personal data when required by law or for security purposes, if you have violated ourAcceptable Use Policy.
Customer Database
We only collect and process this data on your behalf, in order to perform the services, you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service and your Odoo database. Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case ofviolation of our Acceptable Use Policy in order to keep our services secure.
Github.com Account Data
We only collect and process this data on your behalf, in order to perform the services, you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service and your Odoo database. Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case ofviolation of our Acceptable Use Policy in order to keep our services secure.
In-App Purchase IAP Transaction Data
You can find the detailed privacy policy for each service on the IAP Privacy Policy page.
Data Retention:
Account & Contact Data
we will only retain such data as long as necessary for the purpose for which it was collected, as laid out is this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.
Job Application Data
If we do not hire you, we may keep the information you provide for up to 3 years in order to contact you again, for any new job proposition that may come up, unless you ask us not to do so. If we hire you, your personal information will be stored for the duration of your employment contract with us, and afterwards, during the applicable legal retention period that applies in the country where we employed you.
Browser Data
we may retain this data for a maximum of 12 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law. Any server-side session information is kept only for 3 months when it is actively used, otherwise it is discarded after 7 days.
Customer Database
we will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on the Odoo Cloud, if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed. For databases uploaded to the Odoo Database Upgrade website, your database is kept for up to 4 months after the last successful upgrade and may be deleted earlier upon request.
Customer Database
we will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on the Odoo Cloud, if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed. For databases uploaded to the Odoo Database Upgrade website, your database is kept for up to 4 months after the last successful upgrade and may be deleted earlier upon request.
In-App Purchase IAP Transaction Data
You can find the detailed privacy policy for each service on the IAP Privacy Policy page.
Policy Updates
We may update this Privacy Policy from time to time, in order to clarify it, to reflect any changes to our website, or to comply with legal obligations. The "Last Updated" mention at the top of the policy indicates the last revision, which is also the effective date of those changes. We give you access to archived versions of this policy, so you can review the changes.
Contacting Us
If you have are any question regarding this Privacy Policy, or any enquiry about your personal data, please reach out to the SMART-obc Helpdesk or contact us vea email at support@smart-obc.com.